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Plugins

12 WordPress Knowledge Base Plugins (Tested 2021)

wordpress knowledge base plugins

Lately, more and more website owners are coming to us, asking for WordPress knowledge base plugins.

Software, SaaS, startups, plugins, themes, digital downloads – YOU know a knowledge base/documentation is a MUST.

But which plugin to pick?

That’s why you came here.

We handpicked the 12 best premium and free knowledge base plugins that anyone can use.

Create advanced documentation for your products/services and support your customers post-purchase. (Happy clients!)

Goal: Organize your educational content + provide excellent customer service. (Check!)

What you need: 0 coding skills + 1 cup of coffee. (Check!)

Stay with us and EDUCATE your visitors!

Best WordPress Knowledge Base, Documentation, Wiki & FAQ Plugins

1. MinervaKB

minervakb wordpress knowledge base plugin
Do you need a powerful plugin to create a searchable knowledge base for your website? If yes, then MinervaKB is the answer. This premium plugin is at the top of our list because of its advanced features. (That we like OH SO much!)

MinervaKB can help you add documentation to your website and track its performance in real-time. During our testing, we really liked the plugin’s simple and modern search page.

Plus, Minerva lets you fully configure and customize the plugin’s layouts to suit your needs. When you add the plugin’s free trial, it becomes clear that Minerva is a solution you should definitely try.

MinervaKB features:

  • 2,200+ sales
  • 4.9/5 ratings
  • 1000+ customizable icons
  • Powerful live search
  • Price: $69 (may vary)
MORE INFO / DOWNLOAD

2. WP Glossary

wp glossary wordpress knowledge base wiki plugin
WP Glossary is a very popular WordPress knowledge base plugin that also acts as a wiki and dictionary for your website visitors. But what exactly are the unique features of this premium plugin?

WP Glossary was by far the most mobile-friendly plugin we tested for the purposes of this article. Plus, the plugin is very easy to set up and comes with detailed documentation. (Very beginner-friendly!)

You can easily sort your content by alphabet or categories with WP Glossary. Finally, the plugin is FULLY compatible with most WordPress themes and plugins.

WP Glossary features:

  • 1,300+ sales
  • 4.9/5 ratings
  • Quick & easy to set up
  • Helps you improve SEO
  • Price: $35 (may vary)
MORE INFO / DOWNLOAD

3. Heroic KB

heroic kb wordpress knowledge base plugin
Like Minerva KB reviewed above, Heroic KB is a very well-known WordPress knowledge base plugin based on asynchronous JavaScript (Ajax). This allows the plugin to generate results while the visitor types a query.

And that’s not all.

Heroic is a very newbie-friendly plugin to build a knowledge base quickly and efficiently. Moreover, the plugin has a built-in analytics section where you can check the performance of your knowledge base. (So handy!)

Although Heroic KB is one of the most expensive plugins on the list, it is definitely a wise choice for developers and large websites. GO BIG.

WP Glossary features:

  • 25,000+ sales
  • 4.7/5 ratings
  • Trusted by Airbnb, NC State University and more
  • Drag & drop builder
  • Price: $129+
MORE INFO / DOWNLOAD

4. WPHelpere

wphelpere wordpress knowledge base plugin
If you need a plugin that allows you to create a knowledge base and integrate WooCommerce products into it, WPHelpere is the best choice. This knowledge base plugin has everything a beginner or a pro needs.

For starters, WPHelpere offers 3 product layouts for you to choose from. During our testing, we had no problems creating numerous categories and tags. Also, the plugin lets you easily create FAQ pages for any product/service.

Finally, the ‘Reports’ (Analytics) section of WPHelpere provides valuable information gathered from your visitors in real-time.

When it comes to knowledge bases for WooCommerce websites, there’s nothing better than this.

WPHelpere features:

MORE INFO / DOWNLOAD

5. BWL Knowledge Base

bwl knowledge base wordpress plugin
BWL Knowledge Base easily made it into our top picks. This is a brilliant solution for those who need a perfect all-rounder. This WordPress knowledge base manager lacks nothing.

From powerful live search and table of contents options to custom widgets and animated tabs, BWL has it all. We especially liked the plugin’s KB voting system and the feedback form.

In conclusion, this is the IDEAL solution for website owners who want to increase engagement via a detailed knowledge base.

BWL Knowledge Base features:

  • 900+ sales
  • 4.5/5 ratings
  • Integrated question submission forms
  • Easy to translate (localization ready)
  • Price: $49 (may vary)
MORE INFO / DOWNLOAD

6. Helpie WP

helpie wp wordpress knowledge base wiki plugin
Looking for a fully customizable WordPress knowledge base plugin for your team? (And websites with many administrators?) Then Helpie WP might be the best choice for you.

It has such a CUTE name.

Helpie offers an easy-to-learn front-end panel where you can effortlessly collaborate with your team. This will help you organize your knowledge base in a better way.

Moreover, this plugin proves to be great for creating a wiki site in minutes. (Hurray!)

Finally, the plugin is fully compatible with Elementor and other page builders and has a beautifully designed voting system.

Helpie WP features:

  • 8,000+ sales
  • 4.6/5 ratings
  • Full control over user access
  • Great revision system
  • Price: $69+
MORE INFO / DOWNLOAD

 

Are you ready for FREE PLUGINS now? I know you are!

7. Echo Knowledge Base

echo knowledge base free wordpress faq plugin
The difference between Echo and our previous suggestions is that this WordPress knowledge base plugin has a free plan for you. However, that does not mean that Echo isn’t a POWERFUL solution.

This plugin has everything you need to create a great knowledge base.

As for the plugin’s features, we really liked using its front-end pre-made templates. In addition, Echo lets you enrich your knowledge base with articles and create sidebars, tables of contents, and more.

In short, Echo is a fast and fully scalable plugin. That’s why it’s a smart choice for website owners and developers on a budget.

Echo Knowledge Base features:

  • 10,000+ active installations
  • 5/5 ratings
  • Quick setup wizard (5 mins!)
  • Supports WPML
  • Compatible with any WordPress theme
MORE INFO / DOWNLOAD

8. BetterDocs

betterdocs wordpress knowledge base documentation plugin
Our next choice is BetterDocs, a very advanced freemium knowledge base creator. When we first tested BetterDocs, we quickly realized that this plugin had to be one part of our top selection.

BetterDocs has some of the HIGHEST quality, modern templates on the market. Plus, this WordPress documentation and knowledge base plugin works perfectly with Elementor.

Although there is a Pro version of the plugin, the free version offers most of the features that a regular user needs. So, if you want to create an eye-catching knowledge base, BetterDocs is a great solution.

BetterDocs features:

  • 10,000+ active installations
  • 5/5 ratings
  • Regular updates
  • Analytics
  • Simple but advanced editor
MORE INFO / DOWNLOAD

9. weDocs

wedocs wordpress knowledge base plugin
Do you already have extensive documentation and just need to sort your content into sections?

If so, weDocs is simply the best plugin for you. It is a free WordPress knowledge base/documentation plugin that allows you to ORGANIZE your content in minutes.

During our testing, we did not encounter any delays or issues. Creating or adding documents to the weDocs database is as easy as can be.

In conclusion, we definitely recommend this plugin for WooCommerce startups that want to easily categorize the documentation of their products in WordPress.

weDocs features:

  • 6,000+ active installations
  • 4.8/5 ratings
  • 0 coding necessary
  • Multilingual Support
  • Well-documented
MORE INFO / DOWNLOAD

10. Yada Wiki

yada wiki free wordpress plugin
As the name suggests, Yada is a SUPERB plugin that helps developers and websites create wiki-based sections in WordPress. In other words, you can create wiki posts, tags and categories with this free plugin.

Yada Wiki works through two shortcodes designed to help you place support content and links to your website. The plugin also allows you to include tables of content in your posts.

Yada is the PERFECT solution for those who prefer to work with shortcodes and want to create a knowledge base that looks and works like a wiki website.

Yada Wiki features:

  • 2,000+ active installations
  • 4.8/5 ratings
  • Excellent support
  • Flawless shortcode integration
  • Easy-to-learn
MORE INFO / DOWNLOAD

11. Very Simple Knowledge Base

very simple knowledge base wp plugin
If you need an ultimately lightweight WordPress knowledge base plugin for your website, this is it. You can easily create shortcodes and widgets that allow your visitors to search your knowledge base with Very Simple.

We really liked how self-explanatory this plugin is.

In fact, you do not need any coding knowledge to use it. The plugin also helps you create FAQ or wiki posts/pages in just minutes. Then all you need to do is add a relevant shortcode to your website (or blog).

In conclusion, Very Simple is EXACTLY what it promises to be. An easy way to create documentation and share it with your visitors.

Very Simple features:

  • 700+ active installations
  • 4.8/5 ratings
  • Simple interface
  • Available in 6 languages
  • Fully-customizable shortcode attributes
MORE INFO / DOWNLOAD

12. KB Support

kb support free wordpress help desk plugin
As a reliable plugin that has been around since 2017, KB Support easily made it to our list. We consider KB Support to be one of the best free all-rounders in our selection.

KB Support is perfect to build a fully functional support ticket system. And that’s not all. The plugin also offers advanced help desk and knowledge base tools.

All in all, KB Support is a great way to organize your customers’ experience. Take your business to the next level!

KB Support features:

  • 1,000+ active installations
  • 4.5/5 ratings
  • Built-in spam protection
  • Ideal for team management/ticket assignment
  • Works with 3rd-party extensions
MORE INFO / DOWNLOAD

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